Frequently Asked Questions
What shipping rates are available?
Tom's Cellars online store has 3 shipping methods. The methods will show up relative to the delivery address that you add in when checking out. See more on how we ship here.
What is your refund policy?
All defective products are to be returned to the product supplier via the details on the product's label.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. See more info on our refund policy here.
Where is the store based?
Our shop address is Kendall St, Shop 15, Philip Mall, West Pymble, New South Wales, 2073 Australia
What is your Responsible Delivery of Alcohol Policy?
The Responsible Delivery of Alcohol Policy here is the approach taken by Tom's Cellars for orders delivered byTom's Cellars.
Got additional Questions?
Don't hesitate to send us a message

















