Responsible Delivery of Alcohol Policy
The Responsible Delivery of Alcohol Policy below is the approach taken by Tom's Cellars for orders delivered by Tom's Cellars.
- All new customers will be required to provide suitable documentation that proves the recipient is over the age of 18 years upon delivery of their first purchase. The driver must then record (electronically or by document) the name and signature of the receiver, and the Identification reference number (eg. Drivers licence number)
- Delivery to receivers over the age of 18 – if delivery is receipted by someone who is clearly over the age of 18 years of age, the receiver must sign for the delivery to assign right of the goods into their possession, and no evidence of their age shall be required.
- Delivery to receivers whose age is not clear – if delivery is attempted to be received by someone whose legal drinking age is in question, then the driver must request suitable documentation that proves the recipient is over the age of 18 years. The driver must then record (electronically or by document) the name and signature of the receiver, and the Identification reference number (eg. Drivers licence number)
- Proof of Age Documents - must be in the form of a valid driver’s licence, Tertiary student ID, Passport, or other similar photographic licence issued by a statutory body.
- A birth certificate is not a form of valid identification alone, and delivery will not be made by our drivers and contractors.
- Expired photographic licences of any kind are not a form of valid ID – and delivery will not be made by our drivers and contractors.
- If the recipient is requested to supply identification, and refuses to do so, or does not produce a compliant and valid form of identification, then delivery will not be made by our drivers and contractors
- Reasonable Steps Defence - Consignees are required through their due process at law to obtain a declaration from purchasers that they are legal of age to purchase alcoholic beverages. Tom's Cellars rightfully presumes, therefore, that customers have consigned goods to be transported lawfully into the hands of recipients with title to the goods, and shall seek strong defence against false declarations by clients or consumers in its duty to remain compliant and uphold the law.
- Authority to Leave Consignments – If consignors provide authority under consignment to deliver and leave goods unattended, Tom's Cellars drivers and contractors will do so if there is a suitable place to leave goods that is:
- not visible to passers-by in general,
- secure behind a property boundary fence line
- not adjacent to, or within five hundred metres of a primary or secondary school
- a post office box
- Record-Keeping – All delivery records are maintained for a minimum of 12 months from the date of delivery in accordance with legislation
- Receiver Not Home on Delivery – If consignees are not on-premise to receive a delivery, and no authority to deliver is provided, then a courtesy calling card will be left, but the delivery will not be made by our drivers and contractors, and the goods will be returned to the depot for safe holding until appropriate delivery arrangements can be made that ensure a compliant future delivery.